Sound Exchange

Not satisfied with the sound of your Custom:ax?

The sound of your guitar can be adjusted by exchanging the pickups. We call this exchange system Sound-exchange. How does this work?

  1. Send an email to info@salomonsguitars.com to request to change the setup of your Custom:ax. Also enter the guitar number (NL-XXXXX) Indicate what your new setup will be; eg other pickup (s), other pickguard, other wiring etc.
  2. You will receive a quotation based on this request. The difference in price of the pickups will be settled, possibly new material (eg pickguard) will be charged.
  3. If you agree with the quotation, you can ship your Custom:ax to Salomonsguitars at your account.
  4. Send your Custom:ax in the supplied case to Salomonsguitars.com
  5. After receipt you will receive a confirmation email and timeline of adjustment.
  6. When your guitar is ready, Salomonsguitars sends a sound file of the new setup to you to check if it is to your liking. If you agree, the changed Custom:ax will be sent to you. The exchanged / settled pickups come into possession of Salomonsguitars.com
  7. You can also bring your Custom:ax to us and discuss what you want, of course.

Please notice:

  • Sound exchange is a paid service and is independent of warranty conditions;
  • There is no maximum to the number of times use Sound-exchange;
  • Use the current pickguard as much as possible. This saves costs;
  • Only with the Wild:ax you can also change the bridge pickup;
  • The shipping costs are always for your account.

TO KEEP IN MIND